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FAQs

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  • From placing the order, how long will my suit take?"
    All of our suits are made from scratch just for you. As you understand, this takes sometime. Please allow 3 to 4 weeks for our Merlai Restricted line and 4 to 6 weeks for our Merlai Firenze line.
  • How much do Merlai suits cost?
    At Merlai we carry two different lines of suits: Merlai Restricted - starting from $899, this line features half-canvassed jackets and on-trend fabrics starting from Super 110's fineness. Merlai Firenze - starting from $1995, this line is made in Italy with expert craftsmanship featuring our signature light-weight jacket with gorgeous Italian fabrics starting from Super 130's fineness.
  • What happens if my suit doesn't fit?
    Our Sartorial Creators are experienced in making garments for all different shapes and sizes. Once your garment arrives in our showroom you'll be invited for a fitting to make sure that everything is to your liking. You'll try on your garment and our tailors will make sure the fit is perfect. Until you love your garment, alterations are on us.
  • How long is the consultation?
    Allow a minimum of half hour for your free consultation. In this time we will discuss your requirements for your perfect look, choose the details of your style and take your body measurements.
  • What happens during the consultation?
    You will be welcomed to our showroom with top-shelf liqueurs and beautiful Italian treats. We will chat about your needs before recommending the best option for you. You will be then guided through the selection of fabrics, styles and fits that best suit your lifestyle. Your Personal Sartorial Creator will take your measurements and a few short weeks later you'll be rocking your new Merlai piece.
  • Can you visit me at my home or office?
    Absolutely, what's your address? Your Personal Sartorial Creator will see you there!
  • Is there parking available?
    Yes, parking is available on location. Drive in on Wedd St, press "0" followed by the bell on the intercom and you'll be let through to park in any of tre marked visitor parking spots.
  • Do I need to book an appointment?
    Yes. At Merlai we offer an extremely personalised one on one service, so we welcome guests by appointment only. Easily book online through http://bit.ly/merlaibook or message us on +61413268545.
  • Can I bring my partner or a friend?
    Yes you can. Shopping is always more fun with a friend or with your partner! Let us know who to expect when you book.
  • I found a picture on Instagram that I want to recreate, can you do it?"
    Yes, we can. Inspiration is always welcomed and we will try our best to match your favourite look.

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